Privacy Policy

Information we collect

Depending on how you use the service, we may collect:

• Your name, email address, profile image and account identifier.
• Authentication information managed through Supabase.
• Basic Google profile information when you choose Google sign-in. We do not receive your Google password.
• Quote requests, project requirements, Minecraft server details, project updates, support messages and files shared for your project.
• Billing, invoice and transaction information. Payment providers may process payment details on our behalf.
• Technical information such as your IP address, browser, device, login activity and website error logs.
• Any other information you choose to send us.

Please do not provide passwords, payment card details or other sensitive information unless we specifically request it through an appropriate secure method.

How we use information

We may use information to:

• Create and secure your account.
• Provide Google or email-based sign-in.
• Prepare quotes, provide project updates and deliver files for your project.
• Configure, deliver and support your Minecraft server.
• Process and record payments.
• Maintain, troubleshoot and improve the website and services.
• Prevent fraud, abuse and unauthorised access.
• Keep records, resolve disputes and meet applicable legal obligations.

We do not sell personal information.

Authentication and service providers

We use third-party providers where needed to operate the service. These may include Supabase for authentication, Google when you choose Google sign-in, Cloudflare for website hosting and project request and file storage, and providers used for email, payments and support.

These providers process information under their own terms and privacy policies. Some may store or process information outside Australia.

Google sign-in may provide us with your name, email address, profile image and Google account identifier. It does not give us access to your Google password, Gmail or Google Drive.

We may also disclose information when you direct us to, where reasonably necessary to protect the service or another person, or where required by law.

Cookies and local storage

The website may use cookies or similar browser storage needed for sign-in, account security, preferences and basic website operation. Blocking these technologies may prevent account or login features from working correctly.

Retention

We keep personal information only for as long as reasonably needed for the purposes described above. Account information may be kept while your account remains active. Quotes, project files, invoices, transaction records and project communications may be retained where needed for delivery, accounting, support, disputes or legal obligations.

When information is no longer needed, we take reasonable steps to delete or de-identify it. Deleted information may remain temporarily in backups or records that we are required or reasonably need to retain.

Security

We use reasonable safeguards such as access controls, secure authentication and reputable service providers. No website, transmission or storage system can be guaranteed completely secure. You are responsible for protecting your account and notifying us if you suspect unauthorised access.

Your choices and requests

You may contact us to request access to, correction of or deletion of personal information we hold about you. You may also ask questions, raise a privacy concern or withdraw optional consent.

Some information may need to be retained for security, accounting, dispute resolution or legal reasons. You can manage or revoke Google account access through your Google account settings.

People under 18

If you are under 18, please use the service only with approval from a parent or legal guardian. A parent or guardian may contact us about information associated with a young person.

Changes to this policy

We may update this policy when our services or practices change. The updated version will be posted on this website with a new effective date.

Contact

For privacy questions or requests, email bot@obsidianmcservices.com.